At Petto Wines, we are committed to providing premium products and a seamless shopping experience. This policy is aligned with the Consumer Protection Act (CPA), 68 of 2008 (South Africa).
Your Right to Return (CPA – Cooling-Off)
In accordance with South African law, you have the right to return goods within 7 days of delivery if:
- The product is defective, damaged, or incorrect
- The product is not what you ordered
- The product is unsafe or unfit for consumption
To initiate a return, you must contact us within 7 days of receiving your order, providing your order number and clear photographic evidence where applicable.
Items That Cannot Be Returned
For health, safety, and regulatory reasons, we do not accept returns for:
- Opened or partially consumed bottles (unless faulty)
- Products damaged due to improper storage after delivery
- Change-of-mind returns on perishable or consumable goods
- Incorrect orders placed by the customer
Faulty, Damaged, or Incorrect Goods
If your order arrives damaged, faulty, or incorrect, you may choose one of the following remedies under the CPA:
- Replacement
- Repair (if applicable)
- Full refund
Please notify us within 48 hours of delivery with clear images of the product and packaging.
Refunds
Once a return is approved:
- Refunds will be processed to your original payment method within 5–10 business days
- Delivery fees are non-refundable unless the return is due to our error
- If goods are returned without meeting policy conditions, we reserve the right to refuse the refund
Exchanges
Exchanges are offered for defective, damaged, or incorrectly supplied items. If the replacement item is unavailable, a refund will be issued.
Cancellations
Orders may be cancelled before dispatch. Once shipped, all cancellations must follow the returns process outlined above.
Contact Us
For returns, refunds, or exchanges, please contact:
📧 Email: support@petto.co.za
📞 Phone: